Digital Transformation by Artificial Intelligence

Artificial Intelligence (AI) and Digital Transformation have been widely discussed topics for several years. However, organizations have been implementing them separately, and it is essential to explore the benefits of using AI technology in transitioning to a digital workplace.  


Implementing digital transformation alone may lead to automating inefficient processes, which can be detrimental to the company. According to Bill Gates, automation can boost efficiency in an efficient operation, but it can magnify the inefficiency in a not-so-efficient setting. 


By combining AI with digital transformation, the focus will shift towards more efficient processes, which can be advantageous for the company in the long run.


Understanding Digital Transformation

Digital transformation refers to the tools, services, and methodologies that organizations use to enhance their operations, such as expanding consumer reach, offering a wide range of services, and improving efficiency. Digital transformation is more than just a concept; it is a movement that has caught the eyes of organizations seeking innovative ways to remain relevant in their respective industries. This has never been truer today, especially with the pandemic changing how consumers interact with businesses.


However, as companies transition to a digital workplace, it is important to invest in certain technologies. Data and Artificial Intelligence are crucial in a company’s digital transformation efforts. After all, the data gathered will only make sense if it is coupled with an efficient process.


AI as a Driver for Digital Transformation

It is important to note that the terms automation and digital transformation are not interchangeable. They are two different strategies. That said, although AI plays a huge part in digital transformation optimization, it is also a tool that can help initiate a change in a company.


For a real digital transformation to take place, organizations must utilize all available digital technologies and tools to boost their business. Additionally, a well–thought–out digital transformation strategy should include the use of AI to impact people, processes, and technology.


How AI Boosts Business Profit Through Digital Transformation

There are several ways that AI can improve your profits with the aid of digital transformation. Among these are:


1.   360 Degrees Customer View

One way that Artificial Intelligence helps businesses is by giving them a better understanding of their customers. This is done through a customer’s digital transaction, wherein AI technology studies their browsing and buying patterns and even digital channel engagement to come up with a more detailed customer view.


Customers these days are expecting a more personalized digital shopping experience. Integrating AI in your digital transformation can help provide you with more accurate information on your customers’ buying habits in order to create a more personalized experience for them. When this happens, you increase the chances of gaining your buyers’ trust and loyalty to your business, which means that they will become repeat customers in the long run.


2.    Operational Effectiveness and Faster Processes

Another way that AI can boost profits is through operational effectiveness and faster processes. This can help decision-makers gain access to accurate, actionable data that can improve their products and services instead of relying on one’s instincts or guts alone. With AI speeding up the company’s processes, owners will be able to determine where to put their funding to get maximum returns.


For example, customer service is one area that will benefit from AI implementation, but it is also here where digital business transformation is failing because of a lack of real-time data. The use of AI technologies here like chatbots and data analytics can go a long way in improving the customer service experience. This, in turn, can entice customers to use your services because of your efficiency.


3.   Improve Growth and Profitability

An AI-driven transition can help optimize a business’ operations through operational efficiency. For example, some AI technologies can help monitor machines and equipment in real time in order to predict when they will require maintenance. Instead of waiting for your machines to break down, AI will recommend the best possible time to check your equipment to minimize downtime and expenses.


There are three areas where AI in digital transformation can be of use: sales, marketing, and customer service. AI technology will be able to gather and analyze data at high speeds so that businesses can understand the trends in the market. This can help them make smarter decisions on how to scale their products based on the demand of consumers. It is also expected that profits can go up by 38% by the year 2035, according to Accenture.


Those who will benefit from this economic impact are those organizations that use AI and digital transformation together. New emerging businesses are taking advantage of the innovations technology offers, leveraging them ahead of traditional businesses.


4.   Dynamic Analytics

Data plays a role in a successful digital transformation strategy since it provides valuable insights to organizations. AI can help gather and analyze data, generate reports, and assist leaders in making critical decisions. With these insights, companies can predict what consumers want and provide personalized solutions, which can lead to increased profits.


Digital Transformation Made Easy with AITS

The recent pandemic has highlighted the importance of digital transformation and AI. Many companies are now seeing the value of shifting to a digital environment in the workplace. However, implementing digital and AI technologies can be expensive and challenging. Artificial Intelligence Technology Solutions (AITS) has developed AI-powered digital transformation tools such as CHOPE.AI, Workplace Management Systems, and SCAN2i to optimize business processes.


CHOPE.AI is an efficient room booking system that can help companies maximize their space as they implement a hybrid workplace setup. This way, rooms are occupied, and energy resources are well-spent. In addition, this AI-based program uses facial recognition to determine who is allowed entry into these facilities.


As for the Workplace Management System, this beats traditional security systems in an establishment since it conducts facial recognition and temperature checks simultaneously. Our technology will facilitate entry and notify you if anyone feels feverish to reduce the risk of infection spreading in your building.


SCAN2i, on the other hand, is the best solution for companies to ensure that their Audio-Visual equipment runs smoothly. It monitors these machines in real-time and provides insights into their overall health, wear, and tear, as well as use. By offering predictions on when the best time to conduct maintenance on your machines is, you can also reduce downtime and repair costs.


Digital Transformation and AI are Happening Now

The effects of the pandemic have proven that digitalization is a must. As customers rely on the internet to conduct their business, organizations should take advantage of it by going through a digital transformation with the aid of AI.


AI automation not only speeds up a business’s processes but also provides useful information that is critical for decision-makers. If you are ready to make the leap and start your digital transition, we are more than happy to help you out. Our AI-based solutions are designed to optimize systems and processes so that organizations can stay relevant in this Digital Age.


If you want to make the switch, we will gladly assist you. If you want to discuss your needs further, you can message us at We can help customize the best solution for your business.

Audiovisual system, Digital Transformation