Impact of Digital Transformation Across Businesses

Digital transformation is crucial for businesses of all sizes, especially in light of the pandemic which has prompted companies to re-evaluate their existing infrastructure. As consumers move towards digital platforms, it’s essential for companies to adapt in order to remain relevant in their industry. However, not all business leaders are familiar with the concept of “digital transformation“.


What is Digital Transformation?

Digital transformation involves integrating digital technology across all areas of a company, resulting in fundamental changes in how they operate and engage with customers. It is a strategic use of digital technologies that streamlines and accelerates operations, from business models to in-house processes. Digital transformation is a cultural shift that requires companies to continually challenge the status quo and experiment often.


Key Trends in Digital Transformation in 2020

Digital transformation has brought about significant changes in the way industries operate. Some companies have experienced substantial growth, while others have formed partnerships or acquired technology to improve their business. Here are some of the key trends that emerged in digital transformation in 2020:


Enterprise Resource Planning

Digital transformation is not only about modernizing traditional practices through technology. It also involves the people and the process needed for the transformation. ERP systems help businesses manage their core operations by integrating various business functions such as finance, human resources, supply chain, manufacturing, and customer relationship management. This integration enables the smooth flow of information and facilitates communication between different departments, providing a single source of truth for an organization’s transactional data. ERP systems help eliminate data duplication, enhance data accuracy, and provide real-time visibility into business operations, which can lead to improved decision-making.


AI and Machine Learning

With large amounts of data being gathered, it is essential that it is analyzed to become beneficial for the businessWithout it, data will not be maximized. AI and ML quickly curate data for a variety of business scenarios. They compile qualitative data content and enable technology to function in the absence of dataThis enables companies to find the right approach to the data they have in order to create a more streamlined business.



Personalization of products and services will play a vital role in the success of a business in its digital transformation efforts. This means that organizations will need to think about how they will personalize their content in order to get the most interaction from their target customers.


Data-Driven Business

Data is the heart of any digital transformation. By being able to amass data that is relevant to the business, companies will be able to apply new strategies. By unlocking and analyzing data, businesses can streamline operations and provide new products and servicesThis will help them remain competitive in their industries.


Multi-Cloud Utilization

Multi-cloud utilization is a growing trend among large enterprises, but managing a multi-cloud environment can be challenging. By adopting an API-led development approach and using containers, organizations can overcome these challenges and build more robust, scalable, and flexible systems.


Connected User Experience

Connected user experience refers to a user’s overall experience while interacting with interconnected devices, services, or platforms. In a connected user experience, various devices and services seamlessly work together to provide a cohesive and integrated user journey. 


Benefits of Digitizing Your Company

Many companies are hesitant to adopt digitalization due to its perceived cost. However, the benefits of digitizing your company far outweigh the cost. Companies that have already made the shift to digital infrastructure are already experiencing its advantages. These benefits include:


Increased Efficiency of All Operations

Digitization automates repetitive tasks, streamlines processes, and reduces manual errors, leading to increased efficiency in operations.


Fewer Human Errors

Human errors can cost companies a lot of money, which is why digital transformation is so important. Through automation, businesses can reduce the risk of errors and streamline processes, allowing employees to work smarter rather than harder.


Reduced Operational Costs

Business digitalization aims to optimize productivity by streamlining processes and procedures. This helps employees focus on more important tasks.


Enables Data Analysis

Data analysis is a crucial component of successful digital transformation. By analyzing structured and unstructured data, companies can make informed strategies that address the needs and wants of their customers.


Increased Digital Presence

A robust digital presence is essential for companies to thrive in the digital ageThis includes building a website, creating social media accounts, and engaging customers through various digital platforms. Digital transformation enables organizations to develop a stronger digital presence, which, in turn, helps generate leads and conversions that can contribute to their growth.


The Emergence of New Channels for Communication

Digital transformation has opened new channels for communication. Among these channels are emails, mobile applications, as well as social media platforms. By leveraging these channels, businesses can engage with their customers more effectively and promptly respond to their queries and concerns. This leads to better customer satisfaction and helps companies build stronger relationships with their customers.


Improved Productivity and Increased Profits

Another benefit of digital transformation is that it improves productivity levels. Through automation, employees will have the best tools that will make them work more efficiently, thus increasing their productivityThis contributes to an increase in profits, especially since all processes are streamlined.


Achieve Digital Transformation with AITS

Finding the right tools for your digital transformation begins with identifying what your business needs. Does your organization need better security measures? How about monitoring your assets? Additionally, you will need to choose the right company to partner with for your digital transformation.


At Artificial Intelligence Technology Solutions (AITS), we deliver AI solutions to support companies’ digital transformation needs.


One of the AI solutions that we offer is SCAN2i. This solution is a 360-degrees holistic Audio-Visual Management Service that can be integrated into any enterprise with an Audio-Visual system. Among the features that it comes with are:


  • On-demand system health checks to monitor the current status of AV equipment.
  • Predictive maintenance that forecasts possible issues, allowing for timely rectification before equipment malfunction.
  • System health check and recommended diagnosis of issues.
  • Seamless integration on all existing devices.


SCAN2i eliminates the need for costly repairs and extended downtime through predictive maintenance. It quickly diagnoses hardware to identify potential problems. This way, your maintenance team will be notified if there is an issue with the hardware that needs fixing. Everything is done through a single dashboard that can be accessed on your mobile device. Owners can run diagnostics on their equipment even when not on the office premises.


AITS Delivers High Quality AI-Based Solutions for Enterprises

Moving to a digital infrastructure might seem like a simple task, but it can be challenging. Finding the proper knowledge and tools is essential, and having a reliable partner to help you set it up is crucial. At AITS, we offer comprehensive tech support to help you with your digital transformation. We provide a wide range of customizable AI-based solutions for your business needs.

We understand that every organization has unique requirements and are committed to providing tailored solutions for each client. Our process begins with a consultation where we analyze your current digital structure and present you with the best options.


If you would like to learn more about AITS and how we can assist with your digital transformation, please message us at 

Digital Transformation